Flash Computer Services (ABN 89 877 907 763) (“we”, “us”, “our”) provides IT products and services. These Payment Terms govern how we invoice you and how you pay us. By paying an invoice, or by authorising a card or bank account for payment, you agree to these terms. They apply together with any service agreement, quote, or statement of work we have with you; if there is a conflict, the signed service agreement prevails.
Last updated: 4 July 2026
1. Prices and currency
1.1 All prices and invoices are in Australian Dollars (AUD).
1.2 Unless stated otherwise, quoted prices exclude any card or bank surcharge (see clause 4). Where GST applies, it is shown separately on your invoice.
1.3 We may update our prices from time to time. Price changes do not affect invoices already issued.
2. Invoicing and when payment is due
2.1 We issue invoices by email. Each invoice shows the amount payable, the due date, and how to pay.
2.2 Payment is due by the due date shown on the invoice. Unless we agree otherwise in writing, invoices are payable within 7 days of the invoice date.
2.3 It is your responsibility to keep your billing contact and email address up to date so you receive invoices and receipts.
3. How to pay
We accept the following payment methods:
3.1 Card — Visa, Mastercard and other cards we support, processed securely by our payment provider, Stripe.
3.2 Direct debit (BECS) — debited from your nominated Australian bank account under a direct debit request/mandate.
3.3 Electronic funds transfer (EFT) — bank transfer to the account details shown on your invoice. Please quote the invoice number as the payment reference. EFT payments can take a few business days to clear, and your invoice is treated as paid once funds are received.
4. Card and bank surcharges
4.1 A surcharge may be added to recover the cost of processing electronic payments. Any surcharge is shown to you before you confirm payment and on your payment receipt.
4.2 Current surcharges:
- Card: 1.7% + $0.30 per transaction
- Direct debit (BECS): 1.0% + $0.30 per transaction, capped at $3.50
- EFT / bank transfer: no surcharge
4.3 Surcharges apply only to the electronic payment and are never added to the underlying invoice amount. We may change our surcharge rates to reflect our costs; the rate applied is the one current at the time of payment.
5. Recurring and automatic payments
5.1 Some services are billed on a recurring basis (for example monthly, quarterly, or annually). For these, and where you choose to save a payment method, you authorise Flash Computer Services to charge your nominated card or bank account for the current payment and for future payments in accordance with these terms and your service agreement, until the arrangement is cancelled.
5.2 We will attempt to charge your saved payment method on or around each due date. If the charge succeeds, we email you a receipt. If it does not succeed, we email you an invoice with a payment link so you can pay another way.
5.3 You may cancel a recurring or automatic payment arrangement at any time by contacting us at support@flashcs.com.au, subject to any minimum term or notice period in your service agreement. Cancelling automatic payment does not cancel amounts already owing.
5.4 We will give you reasonable notice of any change to a recurring amount or billing frequency.
6. Stored payment details and security
6.1 Card and bank payments are processed by Stripe. We do not store your full card number or bank credentials on our systems; saved payment methods are held securely by Stripe (a PCI-DSS Level 1 certified provider) and referenced by a secure token.
6.2 You confirm that you are authorised to use the card or bank account you provide, and that the details are accurate.
7. Failed, declined, or late payments
7.1 If a payment fails or is declined, we may re-attempt it and will let you know so you can arrange payment by another method.
7.2 If an invoice remains unpaid after its due date, we may (acting reasonably and after notifying you):
- pause, suspend, or limit services until the account is brought up to date;
- withhold delivery of goods or work in progress; and/or
- recover reasonable costs of collecting the overdue amount, including any third-party collection or legal costs permitted by law.
7.3 Suspending services for non-payment does not relieve you of your obligation to pay outstanding amounts.
8. Refunds
8.1 Refunds, where they apply, are made to the original payment method.
8.2 Fees for services already performed, and third-party costs already incurred on your behalf (for example software licences, hardware, or domain and hosting fees), are generally non-refundable. Please contact us if you believe an invoice is incorrect.
9. Incorrect invoices and disputes
9.1 If you think an invoice is wrong, contact us at support@flashcs.com.au within 14 days of the invoice date and we will review it promptly.
9.2 Please raise any concern with us before initiating a card chargeback, so we can resolve it directly. Chargebacks for legitimately owed amounts may be disputed and may incur additional processing costs.
10. GST
10.1 Where Flash Computer Services is registered for GST, GST is charged in accordance with Australian tax law and shown on your tax invoice. Where we are not registered for GST, no GST is charged and invoices are issued without GST.
11. Changes to these terms
11.1 We may update these Payment Terms from time to time. The current version is published at www.flashcs.com.au/payment-terms. Changes apply to invoices issued after the update.
12. Contact
Flash Computer Services
ABN 89 877 907 763
6B/51-59 Rodeo Road, Gregory Hills, NSW 2557
Phone: (02) 8188 9075
Email: support@flashcs.com.au
Web: www.flashcs.com.au